The IGP experience

As a mom the most frustrating times I have are when I am unable to get out of the house and buy my friends or family members a gift on a special occasion. It is extremely annoying and makes me feel like a proper failure. There are gifting portals online, but I have never been able to find anything interesting or found the websites reliable. However now I do have a savior. Tried and tested! The Indian Gifts Portal aka IGP were kind enough to send me a voucher to try out their website and also purchase gifts. Here’s a lowdown of my experience and what I purchased from the website:

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IGP is Indias largest online gifting store in India, they started their website in 2001, which also makes them the oldest and most experienced in the industry. They specialise¬† in personalised gifts, flowers, cakes, festival merchandise among others gifting ideas. The website is clean in design, simple to browse and such that you can find a gift easily because of the various links on the home page itself. They have a simple animated video on ‘how it works‘ for anyone who is new to the website.You don’t have to browse through the whole website to find what you are looking for, they have four major categories ; ‘Personalised Gifts‘, ‘Gifts by recipient/occasion‘, flowers and cakes‘ and ‘Gifts by country/city‘. Apart from these, you can also find other filtered links like ‘Gifts for anniversary’, ‘gifts for Birthdays’ etc. They keep in tune with any special days that come up in the calendar like valentines, mothers day, etc. All this helps in streamlining the search and finding the gift.

I had taken this opportunity to buy gifts for my kids; purchased two for Baby Abbas and one for Batool. Fisher-Price Rock-a-stack and Snap-Lock beads and Funskool Sun Catchers. The price sticker for all of these was either removed or scratched,¬† which is very important if you’re having the gifts wrapped and delivered directly to the recipient. All items of the order were delivered together and on time, I shall leave you with pics of the same now…

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I am aware of a couple more gifting sites, but haven’t dared to try them. It was very nice of IGP to approach me to try it out as a courtesy.

My experience with the customer support was satisfying, I was having some issues with placing the order because of crappy internet, and wanted some information on a product as well, so I had reached out to their customer care and they were very helpful. The helpline operator, made a note of my query, gave me an estimate of when she would get back to me with the information I needed, and she stuck to it. I was very pleased with their service. When it comes to buying gifts for someone you want to make sure that everything is perfect and there should be no room for mishaps.

Nothing in the world is perfect is it? Critically analysing the website makes me want them to have a larger range especially for little kids, it would be nice to purchase products that I or anyone may not otherwise find on other retail stores in India as gifts. Also, since I was placing my order around the Mothers day the website was very slow, which also I got clarified by the help-desk that it was because they were constantly working on the website by adding new products for mothers day. But still it kind of was annoying.

Having said that , I will give IGP 4/5 and will definitely turn to them for future gift purchases. Especially since many of my friends and family reside in Dubai I always tend to lose out on doing something special for them, sending a bouquet of fresh flowers, or a personalised gift from here, would enable me to express my love for them. IGP delivers to over 90 countries, and over 350 cities have same day delivery option! Isn’t that impressive?

Highly recommend the site, have you ever purchased anything from there?

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